Terms of service

Who we are

Dovalis is run by SOULSOLUTIONS S.R.L., a company registered in Romania, whose details are on the imprint. Our point of contact for users and authorities, including under the EU Digital Services Act, is support@dovalis.com, in Romanian or English.

What Dovalis does

Dovalis helps a business collect testimonials from its customers, decide which ones to show, and show them on pages it can share.

Your account

• Dovalis is for business use only: for businesses and the people who work for them, never for private use.
• Each account belongs to one business.
• You are responsible for what is done in your account. Keep your login to yourself, and tell us at once if someone else got in.
• We send notices to your account's email address.

The testimonials you collect and show

You decide what is asked, what is kept and what is shown. For the personal data in testimonials, your business is the controller and Dovalis handles the data for you, as the data processing agreement sets out.

• Show only real testimonials from real customers, given with their agreement.
• Do not write testimonials yourself, have them written for you, or pay for praise without saying so where it is shown.
• Do not change what someone said in a way that changes its meaning.
• Add a testimonial you received elsewhere only when the person agreed to it being shown.

Asking your customers

When you ask your customers for a testimonial or a review through Dovalis, your business is the sender. You decide whom to ask, and you are responsible for being allowed to contact them. When you ask for a review on Google or another platform, follow that platform's rules.

The Dovalis badge

On the free plan, your forms, your walls and what you share from Dovalis show a small Dovalis badge. Do not hide, cover or remove it on purpose.

Reports, and what we may remove

Anyone can report a published testimonial, with the Report link beside it or by writing to support@dovalis.com. A person decides on every report, never an automated tool: the business that shows it when someone says it is about them, and Dovalis for every other report.

If a testimonial or a page breaks the law or these terms, we may hide or remove it, and we tell you and the person who reported it what we did and why. If you disagree, reply to that message and we look at it again; you can also go to court. Someone who keeps reporting in bad faith is warned, and then their reports are paused for 6 months.

What stays yours

What you and your customers put into Dovalis stays yours. You allow us to store it, handle it and show it only as your settings say, and only to run Dovalis for you.

Paying

Dovalis has a free plan and a paid plan, Pro. What each includes and what Pro costs are shown in Settings, under Your plan, and on dovalis.com.

• You buy Pro in Settings. Before you pay, the checkout shows the plan, the period, the price and your company's details, and you can correct them. When the payment goes through, we confirm it by email.
• You pay in advance for each month or year, by card, Apple Pay, Google Pay or Link, through Stripe. Your card details go to Stripe and never reach us.
• No VAT is added to the price: SOULSOLUTIONS S.R.L. is not registered for VAT in Romania, under the special exemption for small enterprises. A business in another EU country with a valid VAT number accounts for any VAT itself (reverse charge).
• We email you an invoice for each payment.
• Pro renews automatically at the end of each period, for the same period, until you cancel it.
• You can cancel at any time in Settings. Pro then stays until the end of the period you paid for. When you delete your account, it ends at once. Either way, the unused part of a period is not refunded, unless the law requires it.
• If a payment fails, it is tried again and we email you each time. If it still fails, your account moves to the free plan. Nothing your visitors see changes because of money.
• We may change Pro's price. We email you at least 30 days before the new price applies to you, from your next period, and you can cancel before then.

Moving to another service

You can move your data to another service, or to your own systems, at any time, free of charge.

• What moves: everything your account holds, from Settings, Download everything. Every record comes as JSON and as spreadsheets, with every file. Left out is only what means nothing outside Dovalis, such as its work queue, and what is not yours to see, such as who reported a testimonial. [The download's page](/export-format) lists every field, and each thing left out with why.
• To move with our help, write to support@dovalis.com. We start on the day you choose, at the latest 2 months after your message.
• For the next 30 days your account keeps working, and we help you move and keep your data safe. You can extend this period once, for as long as you need.
• When the move is done, your contract ends. Your data stays ready to download for 30 more days, and is then deleted completely.
• If you only want your data deleted, delete your account in Settings.

Ending

You can stop at any time: in Settings you can download your data and delete your account.

We may close an account that seriously or repeatedly breaks these terms. We tell you why first, unless the law does not allow it.

Our responsibility

We work to keep Dovalis running and your data safe, but we cannot promise it will never be interrupted. Our total responsibility to you is limited to what you paid us in the 12 months before the event that caused it. Nothing in these terms limits a responsibility for harm caused on purpose or by gross negligence, for harm to a person's life, body or health, or any other the law does not allow us to limit.

Law and courts

These terms are governed by Romanian law. A dispute goes to the courts of Târgu Mureș, Romania.

These terms

These terms are in English. They stay on this page, where you can save or print them, and we keep a record of the version you accepted. When they change in a way that matters, we tell you by email before the new version applies and ask you to accept it.

Romanian law (the Civil Code, article 1203) lets some standard clauses apply only when you accept them expressly: automatic renewal, our right to remove content and to close an account, the limit of our responsibility, and the law and courts. You accept them with their own tick when you sign up or accept a new version.